Meet Our Parts Staff
Parts Department
Darrell Arrowood
Parts Counter Sales
Name Darrell Arrowood
Title Parts Counter Sales
Explain the parts ordering process at West Hills Tractor for a first-time customer.
"To have the most success in finding your parts, we ask you come ready with your equipment model numbers and serial numbers which allows us to use our databases to accurately find what you are needing."
Ellen Black
Parts Assistant
Name Ellen Black
Title Parts Assistant
Jim Crummett
Parts Sales
Name Jim Crummett
Title Parts Sales
What are the different ways West Hills cant fufill your parts order?
"We welcome our customers to come visit us in the parts department showroom, we can accept part requests over the phone through West Hills Tractor store. Part requests can always be purchased through MyCNHi store and selecting West Hills Tractor as your dealer. Parts can be picked up at our location, or shipped to you."
Wes Grant
Shipping & Receiving Clerk
Name Wes Grant
Title Shipping & Receiving Clerk
Jon Hall
Parts Counter Sales
Name Jon Hall
Title Parts Counter Sales
How would you describe the integrity of the leadership at West Hills?
"I would describe the integrity of West Hills Tractor as professional, each employee in all aspects of the business takes their role professionally to better serve the customer as a business should."
James Lloyd
Parts Counter Sales
Name James Lloyd
Title Parts Counter Sales
How has West Hills supported your professional development in the parts department?
"West Hills Tractor has provided opportunities in training to increase our capabilities today by different methods of ordering, discuss part needs, and deliver solutions to enhance their operations."
Richard Shelton
Parts Counter Sales
Name Richard Shelton
Title Parts Counter Sales
What is your goal when serving a new customer that's buying parts from us for the first time?
"I do my best to take time with the customer to discuss their equipment and provide their parts in a timely, correct manner so they can rely on West Hills for their parts needs in the future."
Rob Proffitt
Parts Manager
Name Rob Proffitt
Title Parts Manager
What is the importance of each individual at West Hills Tractor?
"Each individual at West Hills brings a different skillset to the table because of their experiences working at the dealership as well as other backgrounds. When we all come together, we are able to share our knowledge with each other to ultimately provide the best solution to our customers and partners in the industry."